Privacy Policy

Last updated: 14 September 2026

1. Who we are

Knaresborough Building & Joinery Ltd (“we”, “us” or “our”) is the data controller responsible for the personal information described in this Privacy Policy.

Company number: 15630229

Registered office: Unit 1 Spa Court, Spa Lane, Harrogate, United Kingdom, HG2 7JF

Email: info@knaresboroughbuilding.com

This policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our building and joinery services.

2. Information we collect

We may collect the following personal information:

Your name, email address, telephone number and postal or project address.
Information submitted through our contact form, including project type, requirements, timescales and messages.
Photographs, plans, drawings or other files you choose to provide.
Information exchanged by email, telephone or other communications.
Quotations, contracts, invoices, payment records and project correspondence.
Photographs, testimonials or project information where publication has been agreed.
Technical information including your IP address, browser, device, operating system, referring website and pages visited.
Cookie preferences and marketing-consent records.

Please avoid including sensitive personal information in an enquiry unless it is genuinely necessary.

3. How we collect your information

We collect personal information:

Directly from you when you complete a form, email us, call us or engage our services.
Automatically through cookies and similar technologies when you use our website.
From another person where they refer or introduce you to us.
From professional advisers, contractors or other parties involved in your project where appropriate.

4. How and why we use your information

We use personal information only where we have a valid lawful basis.

Enquiries and quotations

We use your information to respond to enquiries, discuss potential projects, arrange consultations and prepare quotations.

Our lawful basis is taking steps at your request before entering into a contract.

Providing our services

We use your information to plan, manage and deliver building or joinery work, communicate about your project, coordinate relevant trades and suppliers, issue invoices and collect payment.

Our lawful basis is the performance of our contract with you.

Business administration and legal obligations

We may retain financial, contractual and project records for accounting, taxation, insurance, regulatory and legal purposes.

Our lawful basis is compliance with our legal obligations and, where applicable, our legitimate interests in managing and protecting our business.

Operating and improving our website

We may use limited technical and usage information to maintain website security, diagnose problems, understand how the website is used and improve its performance.

Our lawful basis is our legitimate interests in operating a secure and effective website. Where non-essential cookies or analytics require consent, we will request this through our cookie controls.

Reviews, photographs and case studies

We will seek appropriate permission before publishing a testimonial, identifying a client or using project material that contains personal information.

Our lawful basis will normally be your consent. You may withdraw that consent for future use by contacting us.

Legal claims and complaints

We may process information where necessary to investigate complaints, obtain professional advice, establish or defend legal claims, or protect our rights.

Our lawful basis is our legitimate interests and, where relevant, compliance with a legal obligation.

5. Contact and marketing communications

Submitting an enquiry does not automatically subscribe you to marketing communications.

We may contact you by email or telephone to:

Respond to your enquiry.
Discuss or provide a quotation.
Arrange or manage work you have requested.
Provide important updates relating to an existing project.

These are service-related communications and are not direct marketing.

We will only send electronic marketing where you have specifically opted in or where applicable law otherwise permits it. Marketing consent is optional and will not affect our ability to respond to an enquiry or provide our services.

You may withdraw marketing consent or unsubscribe at any time by following the instructions in the communication or emailing info@knaresboroughbuilding.com.

6. Cookies and website analytics

Cookies are small files placed on your device when you visit a website. We may use:

Essential cookies: Required for website security, forms, accessibility and core functionality.
Preference cookies: Remember choices such as cookie settings.
Analytics cookies: Help us understand how visitors use the website.
Marketing cookies: Used to measure advertising or provide targeted content, if these features are introduced.

Essential cookies may operate without consent where legally permitted. Non-essential cookies will only be used in accordance with the choices made through our cookie banner.

You can accept, reject or manage non-essential cookies through the website’s cookie controls. You can also restrict cookies through your browser, although doing so may affect certain website features.

If Google Analytics or a similar service is enabled, it may collect information such as pages visited, approximate location, device type and interaction data. Analytics cookies will be controlled through the cookie-consent system where consent is required.

Further details about individual cookies, providers and durations should be available through our cookie settings.

7. How we store and protect information

Website and enquiry information may be stored within our Wix website account, email systems and business administration records.

We use reasonable technical and organisational safeguards intended to protect personal information, including:

Password-protected accounts and access controls.
Limiting access to people who need the information.
Secure website connections using HTTPS.
Appropriate security features provided by our hosting, email and technology providers.
Keeping systems and access permissions under review.

No internet transmission or electronic storage system is completely secure, but we take reasonable steps to reduce the risk of unauthorised access, loss, misuse or disclosure.

8. Who we share information with

We may share personal information where necessary with:

Wix and its service providers, which host and operate our website and contact forms.
Email, IT, cloud-storage and analytics providers.
Builders, joiners, subcontractors, suppliers and professional partners involved in providing a quotation or completing your project.
Accountants, insurers, solicitors and other professional advisers.
Regulators, courts, law-enforcement bodies or public authorities where legally required.
A purchaser or successor if our business or assets are sold or reorganised.

We only provide the information reasonably necessary for the relevant purpose. Service providers acting on our behalf are expected to protect personal information and use it only as instructed.

We do not sell personal information.

9. International data transfers

Some technology providers, including Wix, Google or their service providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate protections required by UK data-protection law. These may include UK adequacy regulations, approved contractual safeguards such as the International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.

You may contact us for further information about the safeguards relevant to your information.

10. How long we keep information

We retain personal information only for as long as reasonably necessary.

Our usual retention periods are:

General enquiries that do not become projects: Up to 24 months after our last meaningful contact.
Customer, contract, project and financial records: Normally six years after the end of the relevant project or business relationship, unless a longer period is required for legal, insurance or dispute purposes.
Marketing information: Until you withdraw consent, unsubscribe or we determine that the information is no longer relevant. Marketing records will be reviewed periodically.
Testimonials and case-study material: Until consent is withdrawn or the material is no longer required.
Cookie and analytics information: According to the duration shown within our cookie settings and the relevant provider’s configuration.

Information may remain temporarily within secure backups until those backups are overwritten through the normal retention cycle.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase your information.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Receive information you provided in a portable format.
Withdraw consent at any time where processing relies on consent.
Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

Where we rely on legitimate interests, you have the right to object to the processing. You have an absolute right to object to your information being used for direct marketing.

To exercise your rights, email info@knaresboroughbuilding.com. We may need to verify your identity before responding. We normally respond within one month and do not usually charge a fee.

12. Automated decision-making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

13. Children’s information

Our website and services are not directed specifically at children, and we do not knowingly collect personal information directly from children through the website.

14. External links

Our website may contain links to websites operated by other organisations. We are not responsible for their content or privacy practices. Please review the privacy policy of any third-party website you visit.

15. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised “last updated” date.